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Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.
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DDI

Are Service Providers Ready for IPv6?
By Incognito on September 1, 2015

What are these strategies? That’s what we want to find out. For the second year in a row, Incognito is running a global survey of communication service providers to find out IPv6 plans and...

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DDI

Join the Conversation: Take the IPv6 Survey
By Incognito on August 11, 2015

Whether you’re stretching out existing IPv4 resources, making preparations for IPv6, or already offering IPv6 to end users, we want to hear from you. For the second year, Incognito is...

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General

vCPE: The Turbo Button for Your Legacy Gateways
By Incognito on August 4, 2015

History has shown that with each extreme of the spectrum, specific advantages can be achieved. Typically, the ideal placement is somewhere on the spectrum that affords you the opportunity...

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Events

Independent Show 2015: Out-of-the-Box Lessons in the Digital Age
By Incognito on July 28, 2015

Boston is one of my favorite cities on the East Coast. Intercity transport is made easy by having both a subway and a Hubway, and of course, cabbies are everywhere and are always strong on...

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General

What’s in My Data?
By Incognito on July 21, 2015

Unlike the days of the floppy disk and its set size of 1.44MB, most of today’s data is obtained via the cloud. Cloud content like streaming video and music is the driving force behind this...

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Service Orchestration

Six Reasons a Billing Solution Won’t Cut It for Service Fulfillment
By Incognito on July 16, 2015

As operators move into a converged technology space, the need for an extensible multi-service orchestration platform is clear. And yet many providers continue to try to double up their...

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General

No Roaming Fees in Europe Means More Usage
By Incognito on July 13, 2015

Travelers — especially those on leisure — will use their devices more frequently, from finding the best lunch spot to sharing their experiences on social networks. Those on business will...

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General

Will NFV be the Hero We Need?
By Incognito on July 7, 2015

The industry — through organizations like Broadband Forum, CableLabs, and the Society of Cable Telecommunication Engineers — has responded with a number of solutions to automate tasks,...

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Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

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Best Practices

Why Traditional Customer Service Models Just Don’t Cut It – Part 1
By Incognito on June 23, 2015

The answer lies in subscriber self-service.

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