Incognito Insights

IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMAConnected Lifeforecast, by 2020 there are expected to be more than 25 billion connected...

Network Analytics

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

IoT

It’s time to set the record straight. Here are the key differences between IoT and M2M:

Device Management

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Network Analytics

Here are some key questions to answer if you want to stay ahead of the VR trends:

Network Analytics

Customer Service and Retention have a significant effect on subscriber churn rates

General

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...

Events

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.