Who doesn't love getting an award? Here at Incognito, we definitely do. Why, though? Beyond the glow of somebody saying, "job well done," why do we celebrate our award wins?
As a company dedicated to our customers, our commitment to excellence is exemplified by the recognition we receive through award wins. These accolades offer objective benchmarks, third-party endorsement, and validation of the quality of our solutions and commitment to helping customers achieve their business and operational goals.
The criteria for these awards are no joke. Judges ask tough questions and apply rigorous analysis to come up with the shortlists, finalists, and winners. Some examples include:
Knowing our solutions can stand up to this level of scrutiny is affirming for us and reassuring to our customers.
One Incognito solution racking up award recognition this year is our Digital Experience (DX) Solution, which empowers service providers to enhance the customer experience and drive revenue by fully capitalizing on the smart home. This solution pioneers a unified architecture for device and application management, helping operators streamline the deployment of value-added services to consumers' homes and offering a faster, scalable, and more secure way of monitoring and managing the entire lifecycle of connected devices with TR-069 Auto Configuration Server (ACS) and TR-369 User Services Platform (USP) controller support. Incognito's DX solution offers operators the ability to:
Our award-winning DX KPI Analytics module adds further value with its scalable edge-compute architecture, which uses TR-069 CWMP for near-real-time ONT status and configuration capture at a massive scale. The platform can process network big-data volumes, addressing subscribers' end-to-end service and minimizing device reboots to maintain quality of experience.
We're not surprised at the recognition our DX Solution is getting. With comprehensive features, including DX alerts, fault management, and integration with the USP TR-369 controller, this solution not only drives revenue growth and enhances the subscriber experience but also positions service providers as trailblazers in the ever-evolving dynamic telecommunications landscape.
As we've already said, we love awards for validating the benefits of our solutions, and we also love use cases – what better way to show what our solution can do than to explain what it's already done (or is doing)?
With that in mind, here are a couple of real-world examples of our solution in use:
We're proud of our ready-today use cases with leading third-party application service providers. By integrating our advanced device and broadband services management solutions with Domos' latency management machine learning algorithm and KAON's deep home gateway hardware and software expertise, we implemented a standards-based application container to support a spectrum of bespoke subscriber services on customer premises equipment. This combined solution represents a generational leap in how connected home applications and services are deployed and consumed, establishing a platform for the commercialization, delivery, and intelligent provisioning of services and a low-friction, subscriber-friendly way to try, buy, and upgrade them.
Other partnerships include integration with ecosystem players to automatically update routers with new security features and protection to block malicious websites, protect against the latest online threats, and secure all smart devices in the home network from cyber-attacks.
Our Tier 1 North American telco customer was preparing to launch their next-gen Android TV IP set-top box into the intensely competitive IPTV market, which is projected to grow at a compound annual growth rate of 18 percent over the next five years. They faced several challenges, including adapting their operational support systems (OSS) to effectively manage and monitor new TR-369 devices.
The holistic nature of Incognito's DX Solution application and device lifecycle management platform empowered the operator to provide an outstanding TV user experience while enhancing STB stability.
By bridging the existing OSS infrastructure and the TR-369 device, Incognito's DX Solution positioned the telco for IPTV market growth and solidified its leadership in the telecommunications landscape.
Our customer, a Tier 1 Latin American multi-play operator aiming to double its FTTH network reach, faced stiff competition in a converged market. To stand out, they needed swift fiber service delivery and exceptional GPON network quality.
To overcome challenges such as gathering data from diverse sources and capturing ONT information beyond OLT equipment and EMS, the operator turned to Incognito's ACS with the award-winning DX KPI Analytics module. This module, based on TR-069 CWMP, enabled real-time ONT status capture at a massive scale, supporting millions of devices and billions of parameters.
Incognito's approach unified OSS software to manage end-to-end subscriber services and devices, optimizing network performance while ensuring quality. By leveraging data insights, the operator addressed device reboots, reduced QoE disruptions, and enhanced the customer experience. They also gained valuable insights and empowered network operations, customer care, and field technicians to make effective decisions.
In case you couldn't tell, we're pretty pumped about our DX Solution, which is why we're so pleased with the recognition it's garnered this year. At the time of writing, we're tracking the solution's progress in four awards, including:
To find out how Incognito's industry-recognized Digital Experience solution can help you reduce complexity, increase performance, and enable new service offerings, please reach out today.