Incognito Insights

Network Analytics

It is indeed a complex task that involves multiple variables as well as a corporate strategy — because budget is not infinite. If you have a network running below its maximum capacity you...

General

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

DDI

To your average broadband customer, DOCSIS 3.1 satisfies one craving — faster Internet speeds. Most Internet users don’t care how or why the specification works, they just want the end...

Network Analytics

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address.A unique 48-bit address translates into 281 quadrillion possible address combinations, each of...

Device Management

Set-and-forget is an important trait to have in device management and configuration. Having to constantly log in to tweak settings will lead to frustration and possibly another support...

Device Management Network Analytics

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. It’s not...

Device Management

This issue can be viewed as optimizing three variables (transmit power, channel, and frequency band) across N access points, which is a fairly straightforward optimization algorithm.

Device Management Network Analytics

Insights into the surrounding Wi-Fi landscape alone provide ample data to provision the access point (AP) to operate in a part of the spectrum with the least amount of interference. A...

Device Management

Signal blockage or poor range within the customer premises Device outages or devices that have trouble joining the network Interference from neighbouring access points and external...

Device Management

Considering the ubiquitous state of Wi-Fi service in major markets across world, the frequency at which Wi-Fi issues still occur is alarming to both subscribers and operators alike. For the...