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Device Management

Three Ways Firmware Updates are Costing Your Business
By Incognito on June 21, 2016

Consider the resources and costs associated with network-wide DOCSIS firmware updates.

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Device Management

Want to Fast-Track Your DOCSIS Firmware Updates?
By Incognito on June 14, 2016

Common problems with firmware management include:

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Events

Your Guide to FTTH Connect 2016
By Incognito on June 7, 2016

Keep reading to discover where to visit, what to eat, and who to see at the FTTH Connect 2016.

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Device Management

How to Optimize Public Wi-Fi Deployments
By Incognito on May 31, 2016

It’s evident that providing Wi-Fi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are service...

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Network Analytics

How to Monetize Cord-Cutters with Usage-Based Billing
By Incognito on May 24, 2016

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major CSP Cox...

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Network Analytics

Service Plans: Conveying the Value Between Tiers to Subscribers
By Incognito on May 17, 2016

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far from Tokyo...

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Service Orchestration

What OSS Forest?
By Incognito on May 10, 2016

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.

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Network Analytics

What Exactly is Quality of Experience, Anyway?
By Incognito on May 3, 2016

More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.

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Events

ICE 2016, Already Looking to the Future
By Incognito on April 28, 2016

From a vendor perspective, when you have crossed the chasm of serving a sizable number of users on a global scale — and Incognito Software Systems Inc. certainly has, boasting over 300...

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General

Improving Customer Support: Treat People the Right Way
By Incognito on April 26, 2016

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

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