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Device Management User Services Platform

USP Part 1: What is USP and What Does it Mean for Device Management?
By Incognito on December 5, 2019

Co-written by Sonya Goodanetz Welcome to Incognito Software Systems Inc's USP Blog Series! In part 1 we’ll cover what USP is and the drivers behind this latest standard.

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Device Management User Services Platform

Preparing for the FCC Performance Measurement Deadline – Part 2
By Sonya Goodanetz on July 11, 2019

Options and technology approaches to consider The official start of the FCC performance measurement deadline is fast approaching, and as we explained in the first part of our blog series,...

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Device Management

Preparing for the FCC Performance Measurement Deadline – Part 1
By Sonya Goodanetz on July 9, 2019

Protecting your FCC broadband funding and what you need to consider In an environment where “proof” is the new norm to secure your well-deserved FCC broadband funding, are you ready to...

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Device Management

The Evolution of User Self-Care and the Tools Making the Difference
By Incognito on May 28, 2019

With a growing demand for always available, high-quality connectivity and faster data speeds, digital service providers are faced with a customer base that wants to be able to troubleshoot...

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Device Management

Globe Telecom Goes Live to Improve Digital Home Broadband Experience
By Incognito on September 21, 2018

Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito Software Systems Inc’s...

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General Device Management

Incognito and ASSIA Aim to Improve the Digital Home Experience
By Incognito on August 3, 2018

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service...

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Device Management

Light Reading & Incognito Webinar – Digital Home Network
By Incognito on June 1, 2018

Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But...

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Device Management

Introducing the Incognito Digital Experience Solution
By Incognito on April 25, 2018

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same home WiFi...

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Device Management Network Analytics Service Orchestration

Enhancing Customer Care, Part 6: Discover
By Incognito on December 12, 2017

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

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Device Management

Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward
By Incognito on November 21, 2017

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of self-care, but...

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