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Device Management

Support Plug-and-Play with On-Boot Firmware Updates
By Incognito on August 29, 2017

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

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Device Management Network Analytics

Broadband Experience and the Outside Plant
By Incognito on August 15, 2017

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

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Device Management

Onboot Firmware Upgrades: Easy as 1, 2, 3
By Incognito on March 21, 2017

Here are two scenarios where such a need may arise:

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Automation Device Management Network Analytics

The Wired Operator in a Wireless World – Part 2: Self-Driving Networks
By Incognito on February 28, 2017

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

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Device Management

Where’s my Wi-Fi, Dad?
By Incognito on February 7, 2017

What was he doing at the time? He was watching some show on YouTube. Whatever it is the kids watch, it generally generates a lot of sniggers and belly-laughs; very annoying when I’m trying...

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Device Management

Prepaid Services: Increase Revenue, Improve QoS & Maintain CAPEX
By Incognito on December 6, 2016

Stagnation of subscription revenues and the trend toward all-data services is becoming a complex and pressing challenge for CSPs. OTT content and the Internet of Things (IoT) has risen the...

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Device Management

Improving QoE and QoS with TR-069: Active Monitoring Part 2
By Incognito on October 18, 2016

Quality of Service (QoS) normally defines performance monitoring at the lower layers of the network, such as the physical network layer or even the transport layer of the OSI reference...

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Device Management

Beyond TR-069: How Active Monitoring Improves QoE for End Users
By Incognito on October 11, 2016

Why TR-069 is Only the Beginning You probably have already heard ofTR-069— the Broadband Forum specification used for remote monitoring and management of CPEs with an auto configuration...

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Device Management

A Thought Exercise on Subscriber Portals
By Incognito on August 23, 2016

Set-and-forget is an important trait to have in device management and configuration. Having to constantly log in to tweak settings will lead to frustration and possibly another support...

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Device Management Network Analytics

Quality of Service: An Olympic Effort for Service Providers
By Incognito on August 16, 2016

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. It’s not...

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