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Device Management

Don't Manage the Devices, Manage the Users
By Incognito on January 26, 2016

The home network management paradigm has always been centered around the MAC or IP address. These unique identifiers are quite foolproof and are still reasonable identifiers to use for...

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Device Management DOCSIS

If It Ain’t Broke, Don’t Fix It
By Incognito on April 28, 2015

As luck would have it, there is a solution.

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Best Practices Device Management Network Analytics Service Orchestration

Five Easy Ways to Improve the Customer Experience
By Incognito on April 21, 2015

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

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General Device Management

Improve Customer Satisfaction with Seamless CPE Evergreening
By Incognito on December 9, 2014

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

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Device Management DOCSIS

What can DPoE Offer Cable?
By Incognito on June 24, 2014

EPON access technology is the latest development in network access solutions, revolutionizing interconnectivity by leveraging fiber optic cable to transmit data at lightning-fast speeds....

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Device Management

Customer Service as a Strategic Business Growth Strategy
By Incognito on May 27, 2014

What interested me was Mr. Kent’s focus on making customer service a strategic business growth strategy. This isn’t your typical “plain vanilla” service of “make customers happy so you...

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Device Management

3 Things Holding You Back From TR-069
By Incognito on April 29, 2014

We recently hosted a webinar on TR-069 and polled attendees to find out what would help drive adoption.

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Device Management

What can TR-069 Offer Service Providers?
By Incognito on April 21, 2014

TR-069 is a key component in helping service providers enhance quality of experience by enabling remote device management and monitoring regardless of the macro network type....

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Device Management

Maximizing Client Satisfaction with Home Network Management
By Incognito on April 8, 2014

Think about it —the average household today has 10 IP-connected devices and this is expected to increase to 50 by 2022. Managing and monitoring these devices will become increasingly...

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Device Management

Mobile World Congress: 4G LTE Technology Enters the Residential Market
By Incognito on March 10, 2014

Now, you may wonder what we were doing at the Mobile World Congress — other than enjoying beautiful Barcelona and great tapas, of course! Actually, we were there on business, showcasing our...

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