Incognito Insights

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Follow the timeline as we highlight some of the major evolutions in the network communications technology, including many different people and a variety of unique devices:

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Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts thatnine in ten global broadband households will...

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Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....

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Fiber-To-The-Home (FTTH) Continues Its Expansion Last year, growth in the fiber market exceeded the expectations of many industry analysts. In the USA alone,more than 30 millions homes...

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OTT Video Continues To Drive Exponential Growth Video already represents over 60% of online network traffic and will continue to grow unabated as more subscribers shift their viewing from...

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Is it all down to stress? Can you keep your cool?

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CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

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Software IT projectson average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

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Some of these vital considerations are:

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There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...