Incognito Insights

General Network Analytics

With such high forecasts continuing into the next decade, service providers must ensure that their systems can keep up with the escalated bandwidth consumption required for OTT content....

General

To improve customer satisfaction for your business, it’s important to understand what customers perceive as influences to QoE. From a recent Find Your Cloud report, customer QoE perception...

General

The consumer demand for remote-enabled convenience, or “the connected home”, is also being expanded by the needs of medical professionals. As population and life expectancy increases,...

Events General

After record amounts of online viewing from IP-connected devices during major sports events in 2014, like the World Cup and Winter Olympic Games, the adoption of live-streaming is becoming...

General

QoE is more than just service delivery performance. Customers will tell you that a great experience means:

General

As legislators and consumer advocacy groups from all sides determine the future of broadband services — in light of growing bandwidth consumption and concerns over privacy — it’s important...

General

How can you add value to your customers’ lives? It’s all about improving the user experience. Let’s break it down into three parts:

General DOCSIS

In very simple terms, 4K TV, also known as Ultra HD, delivers the resolution of 4 HD (1080p) TVs on a single screen. All content will be delivered over IP.

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Provide Timely Updates Take steps to continually update subscribers on the progress. Restoring service is the goal but the more information that you can provide, the better. This will help...

General

HOT DOCSIS 3.1 We’ve already heard a lot about what to expect from this next-generation cable technology, with promises of data speeds of up to 10 gigabits per second. The introduction of...