How a Service Provider Modernized DOCSIS Provisioning While Cutting Costs

With decades of experience in the telecommunications industry and over $2 billion in annual revenue, this customer ranks among the top 10 service providers in North America. Valuing innovation, customer service, and affordability to subscribers, they serve multiple residential and commercial markets across a wide variety of geographies.

Service providers are caught between market forces and technological innovation, having to find creative ways to modernize their offerings in an increasingly competitive environment:

The cable industry has raced to deliver substantial amounts of capacity in record time. However, as transformation takes hold and digital disruption continues to shape many industries, cable operators must accelerate their infrastructure modernization to meet the evolving needs of the market.

Broadband Technology Report

Our customer's commitment to delivering best-in-class service required strategic decisions to keep pace with the latest technologies and ensure costs were kept down.

"Today's subscribers want effortless access and capacity for their internet-enabled services. As a leading service provider, we always seek the best technology and solution partners to support the evolution of our network," said the customer's vice-president of network operations. "We continuously evaluate our infrastructure and always look for vendors that meet our performance goals, simplify operations, and streamline capital and operational expenditures."

Driven by the need to modernize legacy systems to open revenue opportunities with new and existing subscribers, the customer launched a strategic initiative to adopt IPv6. Reviewing their existing Data Over CableService Interface Specification (DOCSIS) provisioning platform, they found some notable challenges. "We saw immediate issues with the solution presented by our supplier," the vice-president of network operations explained. "They insisted on an upgrade path that was expensive to acquire and maintain, and introduced complexity into our network that we didn't want to incur."

The incumbent's lack of an effective solution led to a search for a new DOCSIS provisioning vendor. The high-level goals were:

1. Support carrier-grade IPv4 and IPv6 with centralized operations
2. Lower total cost of ownership (TCO), including deployment, licensing, support, and upgrade costs
3. Shift employee workloads from platform administration and maintenance to more value-added activities
4. Improve customer service response time, expertise, and relationship

The service provider turned to Incognito's Broadband Command Center, an end-to-end device provisioning and management solution proven to accelerate the rollout of multi-vendor, multi-standard technologies. This selection resulted in significant improvements over the incumbent vendor:

• Decreased costs and hardware footprint
• Reduced operations and maintenance effort
• Personalized, responsive, and one-on-one access to product support experts

As an existing user of Incognito's Address Commander product, the customer benefitted from its pre-integration with our BCC platform. This support streamlined the DOCSIS migration process and allowed the network operations team to build upon the success of existing Incognito DHCP scope deployment use cases in the Address Commander solution.