About Incognito

Incognito Software Systems provides service orchestration software and services solutions that help fixed service providers manage the next-generation broadband experience.

Our productized service orchestration platforms allow digital service providers to manage broadband devices and services, bringing extensive automation and analytics to reduce operational costs and improve the user experience. Our solutions are proven in CSP networks globally, delivering tangible operational efficiencies and service agility.

Founded 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience.

Why Incognito

Network engineering and operations teams face extreme time-to-market pressures for introducing new offerings. In today’s multi-vendor, multi-technology environment, this means painful integration to legacy OSS/BSS systems to support new vendor equipment and process flows and lengthy transformations to introduce digital capabilities. Incognito’s productized software suite approach delivers immediate service agility with digital tools and channels, process automation to modernize functions and reduce OPEX, and a proven fast deployment model yielding production in weeks.

Incognito’s productized software suite is modular and provides a complete solution for the provisioning, activation, and lifecycle management of in-home broadband devices and services, including:

  • Service Orchestration to automate activation, provisioning, and business process management;
  • Device provisioning and lifecycle management for TR-069, TR-369, DOCSIS, SNMP, and IoT protocols
  • Fully integrated DDI with IP address management and DHCP
  • Firmware management and central lease services to prevent fraud and theft of service and enable lawful intercept
  • With pre-integration of our software platforms, Incognito can support unique use cases such as zero-touch provisioning
  • We offer deep broadband technology expertise in both IT and network domains, DOCSIS, TR-069, and fixed wireless broadband, complemented by an experienced global professional services practice
Company culture

Company Mission and Values

What Drives Incognito?

At Incognito, we empower service providers to deliver transformative services to their customers through innovative and reliable software solutions that foster stronger connections worldwide, while reducing operational costs and improving user experiences.

Our strong foundation is built on the following core values.

Teamwork

We believe collaboration, diverse perspectives, and mutual respect are essential for achieving excellence. By working together, we overcome challenges and reach our shared goals more effectively.

Integrity

Integrity is at the heart of our business. We act with honesty, transparency, and ethical behaviour in all we do, upholding trust and accountability at every level.

Customer Focused

Our customer focus drives us to prioritize the needs and satisfaction of our clients. We strive to exceed their expectations by delivering exceptional products and services that provide true value and ensure long-term relationships.

Innovation

Innovation propels us forward. We foster a culture of creativity and continuous improvement, exploring new ideas, leveraging the latest technology, and developing market-leading solutions.

Incognito and Lumine Group

In 2014, Incognito was acquired by Lumine Group (TSXV: LMN). Lumine acquires, strengthens, and grows companies, enabling them to be clear leaders within their focused industry. It never sells companies within its portfolio. This acquisition allows Incognito to accelerate innovation as an independent software vendor, with stable financial backing and security.

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Incognito Software Systems

Participation in Global Industry Organizations

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SCTE logo
ETSI logo
RDK logo
TM Forum Logo
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Fiber Broadband Association logo
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Talk to an Incognito Solutions Expert

Learn more about Incognito's solutions and how they can help solve your service orchestration and device management needs by scheduling a meeting with our team today.

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