Service Activation Center

Accelerate the rollout of new services across any network access technology and onboarding of customers.

• Reduce the burden on back-office system managers, IT, customer care, and network operations with one-click service activation and order fulfillment.
• Supports service activation across access network technologies such as FTTx, HFC, 4G/5G fixed wireless access (FWA), IoT, and 5G network slicing.
• Automate multi-service activation across all networks and devices with configurable business logic via no-code approach.

Gain end-to-end visibility of the provisioning process to track the real-time status of services.

• With integration into Incognito's DX and BCC products, the provisioning status dashboard provides valuable insights into the provisioning timeline.
• Understand when a service is successfully provisioned or pinpoint any issues or delays.
• Augment field technician apps/portals to allow them to identify when a service is provisioned to speed up and successfully complete installations.

Increase ARPU with multiple service options.

• Activate new service tiers, usage-based pricing and packaging models, free trial and reduced-price incentives, prepaid and postpaid billing models, and targeted value-added applications.

Maximize OSS investments with cloud economics

• Reduce IT costs via simplified maintenance, featuring container and Kafka message bus support. Geo-redundant deployment with the infrastructure to support CI/CD operations.
• Detailed dashboards for provisioning KPI statistics to provide centralized business and operational intelligence.

Benefit from neutral networks and wholesale B2B services support.

• Manage large-scale wholesale services with Service Activation Center.
• Separate B2B customers and network resources and provide self-service portals to ISP customers by restricting access to client information on a per-tenant basis based on specific privileges.

Incognito’s cloud-native solution, with container deployment support using Kubernetes, is Red Hat OpenShift Container certified.

• Maximize the use of cloud technologies to reduce costs, simplify deployments, and future-proof operations to support next-generation technologies.
• High-availability application performance and uptime, with geo-redundant deployments, for increased reliability and fault tolerance.
• Lay the foundation for CI/CD operations (continuous integration/continuous deployment).

Optimize billing system and charging with flexible models.

• Decrease time-to-market with the ability to create new configurable subscriber service offerings easily.
• Simplify activation of prepaid services with support for a wide range of prepaid billing models, such as scheduled, time-based, and volume-based, covering any service type and providing CSRs access to usage history.

Ensure interoperability and compliance with industry standards, including:

• TM Forum certified TMF641 Service Order Management API provides a standardized way to create, modify, and delete services.
• Industry-aligned RFS-CFS catalog-driven workflow engine.
• Camunda: Open source-based business process flow management.
• Network adapters: Support all Tier 1 vendor EMSs and OLTs.
• Proven integration with TV, video, voice, and internet platforms.
• Endorsement of TM Forum's ODA as a signatory to Open API and Open Digital Architecture manifesto.