Self-care Widgets

Accelerate digital home network self-care and diagnostics with Incognito self-care widgets

Talk to a Solutions Expert

While self-care options can offer a win-win-win scenario with reduced OPEX, a decreased burden on customer care, and happier customers, many operators don't want to extensively rework their systems to incorporate these new services. Incognito can help with our self-care widgets, offered as an optional module for the award-winning Incognito Digital Experience Solution.

These widgets, featuring Auto Configuration Server and User Services Platform support, can be easily integrated into your existing customer portal or mobile application to provide a one-stop-shop for all customer care needs, including automated troubleshooting of common home network challenges like password resets, speed tests, and simple diagnostics for field service applications.

Wi-Fi Speed Test

Run speed tests from wireless devices. Historical results also highlight Wi-Fi device locations which are visible to subscribers and CSR.

Wi-Fi Diagnostics

Detect common wireless connectivity issues and auto-correct the problem.

Broadband Speed Test

Perform broadband TR-143 speed test. Historical results are visible to subscribers and CSR.

Manage Connected Devices

TR-069/TR-181 MAC address-based blocking of internet access, friendly alias for retrieved device name, and categorize device type.

Manage Wi-Fi Settings

Adjust Wi-Fi settings such as change passphrase, security, channel, hide SSID and network name.

Field Technician Scans

Perform Wi-Fi speed tests and diagnostics post-installation or during a truck roll. Shorten customer visit and ensure service quality.

Self-care Widgets

Solution Capabilities

Modular Library

Modular re-usable portable library executed in a web browser – augment existing self-service customer portal and mobile applications across all user platforms.

Responsive Design

Responsive widget app design fits any screen size – desktop, mobile, tablets.

Easy Customization

Customize the look and feel of the widgets to align with your company brand and incorporate multi-language support.

User Permissions

Control what features and tools are exposed to subscribers.

ACS Integration

Certified by Incognito for Auto Configuration Server (ACS) pre-integration and backward compatibility. Also features User Services Platform support.

IT Teams

Network Operations Teams

For IT software development teams who want to enhance existing self-care applications with new remote care functions.

Rapid integration reduces internal software development time by months – new functions can be enabled in weeks
Accelerate unified self-care development interval while delivering consistent user experience across portals and mobile devices
Vendor and device neutral solution provides a common home user self-care approach – all devices are treated uniformly
Centralize digital care channel B/OSS integration points and support single sign-on authentication

For network operations professionals who need to reduce operational costs with the introduction of digital channels.

Extend issue resolution and diagnostic control to home users, reducing the burden on customer care and network operations
Empower field service technicians with applications to validate speed and experience while on-site
Incognito widgets seamlessly integrate with existing BSS systems

Asian Service Provider

Customer challenge

A major provider of telecommunications services in Asia was struggling with self-care app development and integration to ACS.

Incognito solution

Incognito's subscriber self-care widgets offer unique advantages to both providers and end-users, including:

Easy integration into existing service provider mobile applications and portals with modular software
Consistent user experience across multiple digital channels
Productized digital self-care functions with pre-integration to the Incognito Auto-Configuration Server (ACS) platform

Customer benefits

The provider purchased Incognito's solution based on our expertise delivering the following proven results:

Significantly shortened development cycle (from a year down to weeks) with expedited ACS integration to existing portals and applications
Cost savings and quick ROI with widgets that avoid B/OSS transformation program and execute rapid IT implementation
Consistent brand look-and-feel with easy customization and built-in language variant support

Self-care Widgets

Solution Overview

Solution Features

Wi-Fi Speed Test

Wi-Fi Diagnostics

Broadband Speed Test

Manage Connected Devices

Manage Wi-Fi Settings

Field Technician Scans

Solution Capabilities

Modular Library

Responsive Design

Easy Customization

User Permissions

ACS Integration

Solution Benefits

For IT software development teams who want to enhance existing self-care applications with new remote care functions.

For network operations professionals who need to reduce operational costs with the introduction of digital channels.

Case Studies

Talk to an Incognito Solutions Expert

Our locations:

Solutions

Services

Products

Insights

Company