The explosion of connected devices in the home today presents new challenges to operators – how to maintain seamless always-on connectivity with an increasing number of devices in the home or small business network, all serving up complex voice, video, and data services. The ability to effectively manage CPE devices is vital to help reduce the costs associated with the activation and support of broadband services, improve time-to-market for new products and services, and deliver a quality broadband experience to customers.
Using legacy network management platforms for tracking and managing CPE devices in the network will no longer suffice if service providers want to improve operational efficiency and profitability, especially when it comes to customer care and network operations departments to limit technical escalations, truck rolls, and long repair times for network problems.
Service providers require a scalable, robust, and unified device management platform to support the lifecycle management of CPE devices across multiple access networks and enable new digital channels for customer care, network operations, and subscribers to manage the broadband experience from a single platform.
Discover the latest trends and insights that are shaping the future of the connected home in the Future of the Connected Home report, sponsored by Incognito. Uncover key findings on new broadband value-added services, areas of future investment, and the role of open-source frameworks and industry standards in delivering optimized Wi-Fi.
Download the ReportImprove visibility and control of device lifecycle management.
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With over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
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