Productized Platform
Unified, productized platform for complete end-to-end device and FWA services management to reduce operational costs and rapidly deploy 5G fixed wireless and CBRS.
Automated fulfillment for service activation, resource management, and closed-loop business process management enabled by Service Activation Center.
Support CPE plug-and-play, remotely manage devices and related IP services, and resolve subscriber connectivity issues with Incognito's Digital Experience Solution, a unified device management platform featuring an Auto Configuration Server (TR-069, SNMP) with User Services Platform (TR-369) device controller support.
Scales to support massive device volumes from multiple vendors while ensuring performance to deliver the best support for unified remote device management across any network technology.
Comprehensive FWA access technology support, including 4G LTE, 5G, CBRS (Citizens Broadband Radio Service), private networks, small cells, and unlicensed spectrum.
Mobile core activation to configure wireless broadband product – SIM activation, quota management, geo-fencing CPEs, device ID management, HLR/HSS, traffic regulation, and share spectrum services.
Multi-tenant approach for FWA B2B, enterprise, and wholesale infrastructure operations.
Service Orchestration for FWA
Unified, productized platform for complete end-to-end device and FWA services management to reduce operational costs and rapidly deploy 5G fixed wireless and CBRS.
Supports zero-touch customer self-installation to reduce truck rolls, accelerate onboarding, and ensure quality of experience.
Ensure SLA adherence with increased automation and diagnostics – highlights mobile WAN and Wi-Fi connectivity issues to identify and resolve them faster.
Centralized service fulfillment for both FWA and backhaul connectivity of fiber or cable for small cells.
Logically separates data and resources from multiple companies/users via multi-tenancy, ensuring privacy and data protection, and paving the way for enterprise IoT and ICT services for faster 5G ROI.
Monitors and analyzes parameters of FWA devices on the network for full visibility and immediate access to key performance indicators (KPIs), irrespective of vendor.
A leading mobile network operator in Africa looked to further its position in the market by expanding operations to deliver broadband services over fixed wireless access to customers. To overcome competitive pressures and satisfy subscriber demands, the operator needed a way to roll out their high-speed broadband services as quickly as possible and ensure service quality.
By selecting Incognito's productized solution, the operator was able to go live in just seven business days and take advantage of streamlined provisioning and lifecycle management of LTE and 5G devices over their fixed wireless network. Incognito's solution offers a highly scalable, vendor-agnostic platform that enables quick CPE device onboarding regardless of vendor type, simplified CPE management, and holistic service monitoring.
A Tier 1 European galaxy operator was facing the challenge of remotely troubleshooting common technical issues impacting the quality of experience for their LTE fixed wireless residential customers. This was leading to high customer churn and service delays due to device swaps.
To improve customer quality of experience, the operator required a carrier-grade remote device management solution that offers extensive analytic and diagnostic capabilities and supports proactive CPE management.
Incognito's KPI analytics and operational dashboards help proactively identify and resolve service-impacting issues before they arise by collecting network and device data and providing insights that enable proactive care, remote diagnostics, and service optimization. What's more, Incognito's intuitive CSR dashboards allow the operator's customer care team to quickly perform remote device actions, such as device reboots and automate the identification and troubleshooting of technical issues.
When it comes to fixed wireless access connectivity, signal performance can often be an issue, and assessing how a particular customer is doing requires a tremendous amount of manual effort. For a Tier 1 Latin American operator, the most common reason for service cancellation among residential customers was poor signal quality and strength over their LTE network. They were also dealing with the challenge of having no visibility of CPE devices and relied heavily on field technicians and truck rolls to resolve issues.
Incognito's Digital Experience solution provides device configuration and network visibility to solve technical issues proactively and enable the efficient rollout of new LTE services. With increased visibility into KPI analytics, the operator is able to monitor devices and network-wide service quality proactively. When issues arise, customer care personnel are equipped with the tools to quickly identify and troubleshoot without truck rolls.
With over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
Vancouver, Canada (HQ) | Ottawa, Canada | Dublin, Ireland
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